Privacy Policy

TechSkillSchool Labs is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use the platform, how we use and safeguard that information, and the choices available to you.

By using TechSkillSchool Labs, you acknowledge the practices described in this policy. If you do not agree, please do not use the platform.

We collect information that helps us provide, secure, and improve the platform:

• Account information: name, email address, username, phone number, and password when you register or update your profile.
• Usage information: lab sessions started and completed, challenges attempted, progress tracking, feature interactions, and device/browser information.
• Technical information: IP address, browser type, operating system, and approximate location derived from your IP address for security and diagnostics.
• Payment information: payment processing is handled by third-party payment gateways. We do not store full payment card details on our servers.
• Communications: messages you send to support, feedback submissions, and any other correspondence with us.

We use the information we collect for the following purposes:

• To create and manage your account and provide platform services.
• To process subscriptions, payments, and refunds through our payment partners.
• To track learning progress, issue certificates, and personalize your experience.
• To respond to support requests and communicate service updates or security notices.
• To monitor platform health, detect abuse, and protect against security threats.
• To improve features, content, and overall platform reliability.

We do not sell your personal information. We share information only in limited circumstances:

• Service providers: trusted vendors that help us host the platform, send emails, process payments, and analyze usage.
• Legal requirements: when required by law, regulation, or legal process, or to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, under confidentiality obligations.

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and regular security reviews.

No online service can guarantee complete security. You are responsible for keeping your account credentials secure and for notifying us of any unauthorized use.

You can manage your information through the following options:

• Update your profile information from your account settings.
• Manage your subscription or cancel your account through billing settings.
• Contact support to request deletion of your account and associated data.
• Control cookies and similar technologies through your browser settings.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we remove or anonymize your personal information within a reasonable timeframe, unless retention is required by law.

We may update this Privacy Policy from time to time. Material changes will be communicated through email or a prominent notice on the platform. Your continued use after changes take effect constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@techskillschool.com.