Refunds & Cancellations

1. Cancellation Process

You may cancel your subscription at any time through your account billing settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to your plan features until the period ends.

2. Refund Eligibility

Refund window is a business decision — confirm before production.

If you believe you are entitled to a refund, please contact us through the Contact page with your account details and reason for the refund request.

3. Non-Refundable Items

The following are generally non-refundable:

• Credits or tokens consumed in lab environments.
• Individual lab purchases after the lab session has been started.
• Add-on features or premium content accessed during the billing period.
• Accounts terminated for violation of the Terms of Service.

4. How Refunds Are Processed

Approved refunds are routed through our payment gateway (Razorpay or Cashfree) and credited to the original payment method. Processing times depend on your bank or card issuer, typically 5-10 business days.

To request a refund, visit our Contact page and include:

• Your registered email address.
• Order or subscription ID.
• Reason for the refund request.

5. Subscription Downgrades

Downgrading your subscription takes effect at the start of the next billing period. No partial refunds are issued for downgrades within a billing period.

6. Free Trial

If you subscribed during a free trial and cancel before the trial ends, you will not be charged. If you do not cancel before the trial ends, your subscription begins and standard refund policies apply.

7. Contact

For refund or cancellation questions, contact us at support@techskillschool.com or through our Contact page.